Warranty Exchange Solutions

The provision of a high quality cost effective warranty service has become increasingly more challenging over the last few years. The low purchase cost of product, high spare parts costs, labour costs, have contributed to the challenges, and the decreasing number of skilled technicians and service centres have also led to inconsistent service levels across the UK.

STS has worked closely with manufacturers to overcome these issues and seeks to provide manufacturers with a full range of warranty exchange options individually tailored to meet manufacturers requirements.

Sequoia's growing expertise in this area is the ability to design and execute bespoke solutions to customers' individual requirements in any or all of the following key areas:

Call handling, technical or operational support
Interactive Helpdesk
Door step swap.
Technical courier
Full repair facilities from simple check and test to full component level repair including BGA re-working and replacement.
Dedicated refurbishment and re-working solutions.
Inventory Management.

Sequoia is seeking to develop further its relationships with major providers of electronic products in the UK especially within the warranty exchange solutions field. If you feel that your company may benefit from our expertise and would like to discover more about Sequoia and the services we provide please contact our Business Development Team at:

sales@sequoia-technical.co.uk